More talks in the program:
Adoption of conversational experiences (chatbots, voice assistants) is directly related to the quality of the experiences that users have with the technology. Even those who have adopted the latest wave of conversational technologies regularly report having poor experiences.
Yet, conversation is built into the human experience, and we need to learn how to design experiences that people find useful, safe, and functional.
In this workshop, you’ll learn principles of conversation design and how to apply them into your own conversational experiences. We’ll do exercises to see how an actual design process works, such as building personas, scripting conversations, testing with users, and prototyping. Anyone is welcome, designers, developers, and business people who want to get more insight into exactly how to think through building quality experiences and understand what it takes to engage users.
No prior experience required.