Creating an Ecosystem for Conversational Commerce

Session
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Infos
Wednesday, December 11 2019
09:00 - 09:45
Room:
Salon 6+7

By designing the REWE Assistant REWE has created a Conversational UI Ecosystem that consists of three Voice Apps: "REWE Rezepte" for cooking enthusiasts, "REWE" for customers of the stationary market and "REWE Shop" for online customers. This talk presents the evolution of the REWE Assistant as well as the reasons for creating this ecosystem and provides insights into Conversational Commerce and the learned lessons.

Behind the Tracks